Privacy Policy

1. About This Policy

KreedX is the fintech brand of DigiPulse Solutions Private Limited (CIN U66190KA2022PTC166002). This policy explains what we collect when you visit our website at digipulse.co or kreedx.in, why we collect it, and what we do with it. Services delivered to a client under a signed agreement are governed by that agreement; this policy covers the website itself.

2. Information You Give Us

We only receive what you type into a form or the chat. Nothing is collected in the background from your device beyond what is listed in the next section.

• Contact form — your name, email address, mobile number, the product or service you are interested in, and your message.
• Book a demo — your name, email address, mobile number, company name, the date and time slot you choose, and the purpose of the demo.
• Chat assistant — the questions you type. If you ask for a call back, the name and mobile number you give us.

3. Information Collected Automatically

Our server keeps ordinary web logs, and the chat assistant keeps a record of the conversation so we can improve its answers.

• Web server logs — your IP address, browser and device type, the pages you open, and the date and time. These also let us block abuse and rate-limit automated requests.
• Chat records — a random session identifier generated in your browser, the question asked, the topic it was matched to, and the language used. The session identifier is not linked to you unless you give us your name and number for a call back.

4. What We Do Not Collect

This is a website for information and enquiries, not a transaction platform. On this website we do not ask for or store any of the following.

• Card numbers, bank account details or any payment information — no payment is taken on this website.
• KYC documents, photographs or identity proofs.
• Your location. We do not use location services.
• Accounts or passwords — there is nothing to log into here.
• Advertising or cross-site tracking profiles.

5. Why We Use Your Information

We use what you give us only for the reason you gave it: to reply to your enquiry, to confirm a demo and send you the meeting link, to call you back when you ask for it, to improve the chat assistant's answers, to keep the website secure and available, and to maintain our own business records.

6. Cookies and Local Storage

We do not use advertising or analytics cookies, and nothing is set for tracking you across other websites. Four small items may be stored by your browser, all of them for the site to work:

• googtrans — a cookie set only when you pick a language from the switcher in the menu. It tells Google Translate which language to show. Choosing a language means your browser contacts Google directly.
• kx-chat-session — a random identifier for your chat, held only until you close the tab.
• kreedx_loaded — remembers that you have already seen the opening animation, so it is not repeated.
• A preferred code language on the developer documentation pages, so your choice of sample code stays selected.

7. Who We Share It With

We do not sell, rent or trade your personal information. It is shared only with the services that make the website work, and only as far as necessary:

• Google — the translation widget, which runs only if you choose a language.
• Our email provider, to deliver enquiry notifications to our team and confirmation emails to you.
• Amazon Web Services, which hosts the website and database in their Mumbai region in India.
• Government, regulatory or law enforcement authorities, where we are required by law to disclose information.

8. Where It Is Kept and How It Is Protected

Your information is stored in a database on our own server in India. The website is served only over an encrypted (HTTPS) connection, access to the server is limited to authorised personnel using key-based login, the enquiry endpoints are rate-limited, and the database is backed up daily. No method of transmission or storage can be guaranteed to be completely secure, but these are the measures we take.

9. How Long We Keep It

Enquiries, demo bookings and call back requests are kept as a record of our dealings with you, for as long as needed for that purpose or as required by law. Chat records are kept to improve the assistant's answers. You may ask us to delete your information at any time, and we will do so unless we are required to keep it.

10. Your Rights

You may ask us for a copy of the information we hold about you, ask us to correct anything wrong, ask us to delete it, or withdraw a consent you gave earlier. Write to us at the address below with enough detail to identify your enquiry, and we will respond within 30 days.

11. Children

This website and our services are not directed at anyone under the age of 18, and we do not knowingly collect information from children. If you believe a child has sent us personal information, write to us and we will delete it.

12. Links to Other Websites

Our pages link to other websites, including our social media profiles and documentation hosted elsewhere. Those websites are not operated by us and have their own privacy policies; we are not responsible for their content or practices.

13. Changes to This Policy

We may update this policy as the website changes. The revised version is posted on this page with a new date at the top, and it applies from the date it is posted. Please check this page from time to time.

14. Contact and Grievances

For any question or request about this policy, write to info@digipulse.co or call +91 95191 59555 (Mon – Sat · 10am to 6pm). You may also write to us at 302, 3rd Floor, Plot No. A-82, Sector 63, Noida 201301. If you are not satisfied with our response, our Grievance Redressal Policy explains how to escalate the matter.